Reference

How 9fin Handles Your Personal Data

Q: Can I request a copy of all the data 9fin holds about me?

Yes. Email privacy@9fin.club from your registered address and request a subject-access copy. We will compile and deliver a structured summary of your personal data within thirty days of receiving and verifying your request.

Q: How do I ask 9fin to correct inaccurate data on my account?

Contact our privacy team at privacy@9fin.club or raise the issue through live chat and ask the agent to escalate it. Verified corrections are applied within seven working days and you will receive written confirmation once the change is reflected in your account record.

At 9fin, we take the privacy of your account data seriously — from the moment you register through every UPI, Paytm or PhonePe transaction you make.

Data You ControlSecure StorageIndia-Specific RightsClear Retention PeriodsDirect Contact Path

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What This Policy Covers and Where It Applies

9fin Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This privacy policy applies to all accounts created and accessed through 9fin.club, with particular attention to how data flows when you use local payment rails such as UPI, Paytm, PhonePe and Google Pay. Access to our platform depends on local law and is available only where

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local law permits. We process personal data — including name, contact details, payment references and device identifiers — solely for account management, transaction processing and regulatory compliance. Data collected through payment methods like UPI and Paytm is handled under the terms of those providers as well
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as our own policy. We do not sell your data to third-party marketing services. Any sharing with processors occurs strictly under data processing agreements that bind those parties to equivalent standards of protection.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

Contact Us About Your Privacy Rights

If you have a question about how your data is stored, want to request a correction, or need to ask about deletion, our privacy team is…

HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies and Account Security at 9fin

Security and transparency are woven into every layer of how we manage your data — from encrypted storage of payment references to clearly logged cookie consent records.

Encrypted Data Storage

All personal data, including payment references from UPI and Paytm transactions, is stored on encrypted servers. Access is restricted to authorised personnel only, and storage environments are audited on a regular schedule to verify that access controls remain effective.

Cookie Policy

We use session cookies to keep your account logged in and analytics cookies to understand which parts of the platform you use most. You can manage cookie preferences through your browser settings at any time, and we honour opt-outs within 24 hours of your request being received.

Account Security Practices

Your account password is hashed and never stored in plain text. We encourage you to use a unique password and to contact our support team immediately if you notice any unexpected login activity on your account from an unrecognised device or location.

Data Retention Periods

We retain account and transaction data for as long as your account is active and for a defined period after closure as required by applicable law. Payment metadata linked to UPI or PhonePe transactions is retained for the duration required under financial record-keeping obligations.

Who to Contact for Data Requests

Our designated data point of contact is reachable at [email protected]. For deletion requests, correction requests or access requests, address your email to this contact; include your account identifier and a brief description of the action you are requesting.

Requesting Changes to Your Data

You can request a correction to inaccurate personal data through live chat or by emailing our privacy team directly. Verified corrections are applied within seven working days, and you will receive a written confirmation once the update has been completed in our records.

Frequently Asked Questions About Your Privacy on 9fin

Below are the questions we hear most often from those who want to understand their rights before opening an account or after making their first deposit. If your question is not answered here, reach out to [email protected] — players in Chennai and across India find our privacy team easy to reach and quick to respond.

We collect your name, email address, contact number, date of birth and payment identifiers such as your UPI handle or Paytm-linked mobile number. This data is used solely for account verification, transaction processing and compliance purposes.

We share data only with processors who are contractually bound to protect it — for example, payment gateways that handle your UPI or PhonePe transactions. We do not sell your data to advertisers or unrelated third parties under any circumstances.

After account closure, we retain your data for the period required by applicable Indian law and financial regulations. Once that period ends, your data is permanently deleted from our active systems and any backup environments on a rolling schedule.

Yes. Email [email protected] from your registered address and request a subject-access copy. We will compile and deliver a structured summary of your personal data within thirty days of receiving and verifying your request.

Contact our privacy team at [email protected] or raise the issue through live chat and ask the agent to escalate it. Verified corrections are applied within seven working days and you will receive written confirmation once the change is reflected in your account record.

We use essential session cookies to maintain your login, and analytics cookies to improve the platform experience. You can disable non-essential cookies through your browser settings; opt-outs are processed within 24 hours of your preference being saved.

Payment references are stored in encrypted form and are accessible only to authorised personnel for dispute resolution or compliance review. We do not store full UPI or Paytm credentials; only the transaction reference identifiers needed for record-keeping are retained.

How 9fin Handles Your Personal Data

Contact Us About Your Privacy Rights

Data Handling, Cookies and Account Security at 9fin

Encrypted Data Storage

Cookie Policy

Account Security Practices

Data Retention Periods

Who to Contact for Data Requests

Requesting Changes to Your Data

Frequently Asked Questions About Your Privacy on 9fin

01 What personal data does 9fin collect when I open an account?

02 Does 9fin share my data with third parties?

03 How long does 9fin keep my personal data after I close my account?

04 Can I request a copy of all the data 9fin holds about me?

05 How do I ask 9fin to correct inaccurate data on my account?

06 What cookies does 9fin use and how can I manage them?

07 Is my payment data from UPI or Paytm stored securely on 9fin?

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