Reference

Legal terms for your account

Before you open an account, this page shows the terms that govern access, data use and requests on 9fin.

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9fin Legal terms for your account
CONTACT ROUTES

Reach us for legal requests

If you need a legal change, send it through the account area first so we can match it to your profile.

In-account chat Use this when you want a faster reply on access, correction or data-use questions.
Email Send longer legal requests, identity documents or signed notices by email.
Written request If a case needs a formal note, we will tell you the address and…
DATA AND RIGHTS

How we keep your record safe

We treat legal requests as part of the account record, which means we log the date, channel and action taken.

Data use

We use account details to verify identity, process legal requests and keep a trace of what changed. We do not treat those records as public, and we share them only when a lawful request or account action needs it.

Cookies

Cookies and similar tools help us remember your login state, language choice and session checks. They also reduce repeated prompts, but they do not replace the security steps we use for account changes.

Account security

Password control, one-time codes and device checks help us make sure the request comes from you. If something looks unusual, we may ask for another check before we move ahead.

Retention

We keep logs, notices and support threads only as long as needed for the request, dispute handling or duties under law. When the retention period ends, we remove or archive the record according to the rule that applies.

Changes

If your name, phone number or wallet detail changes, send the update from your account and attach the proof we ask for. That lets us match the new detail to the existing record without delay.

Contact log

Every reply stays tied to the date, channel and subject so you can follow the thread later. If you ask for a copy of the exchange, we can point you to the logged record.

Questions on access and data

These answers cover access, records, contact and request handling on 9fin. If a rule changes by region, the answer follows the local law that applies to your account. For anything tied to identity or wallet matching, we may need one more check before we make the change. If the answer depends on local law, we say so plainly. For data copies, corrections or removal requests, the channel and identity check matter more than the browser you use.

You can ask us to correct your name, phone number, wallet detail or consent record. We may ask for a matching document before we update the account, so the change stays tied to the right profile.

Yes. Send the request from your account and tell us which record you need. We will check identity first, then share the copy or explain any part we must keep under law.

Yes. Access depends on the region set for your account and the law that applies there. If a rule blocks a feature, we hide it or pause it until the position changes.

Cookies help us remember login state, language choice and security steps between pages. They do not replace password checks, and you can clear them in your browser if you want a fresh session.

Tell us from the account and attach the proof we ask for. We compare the new wallet name with the account record before any payment action or legal change goes through.

Use in-account chat for quick replies, email for longer requests and signed notes if we ask for them. Each channel keeps the thread linked to your account, which makes follow-up simpler.

Where local law permits, we can remove or archive records that are no longer needed. Some logs must stay for dispute handling, audit or tax duties, so we explain what remains before we close the request.

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